Shipping & Returns

We want you to LOVE your jewels! If they don't raise your vibrations, you can return qualifying item(s) for a refund or credit within 30 days from the order date. 
A return shipping label will be generated if you qualify for a return within Canada and the USA. Shipping label cost,  shipping costs and any other fees associated with sending your package back are  the responsibility of the customer. All shipping charges with your order are non-refundable. 
Shipping labels will be set at no cost for Exchange or store credit.
Returned items must be:
  • Unworn, unused and in new condition
  • In their original packaging
  • Accompanied by the original packing list 
The following items are not eligible for a return:
  • Sale items
Please note the entire return process will take an estimated 3-5 weeks from when you ship it, to when your return is processed. 
Packages that incur duties/customs or handling fees will not be accepted. 
Once your return is received and checked, a refund or credit will be issued to you within 3-5 weeks to the same form of payment. You will be refunded the way your order was purchased. 
Just like our gemstones, each return is unique and handled with care. please contact us before sending your order back if you have any questions. 
Kristina O
Local Standard shipping
3-5  business days
Local Express post
1-3  business day
Canada Wide Express
3 business days
*Local pickup is available for GTA clients.
**Note, Kristina O provides estimated delivery times and can change due to holidays, customs and environment. 
United States: Tracked Packet
6-8 business days
United States: Expedited Parcel
4-6  business day
United States: Express Post
2-3 business days
*Note, Kristina O provides estimated delivery times and can change due to holidays or customs and environment.